Even though the percentage of products delivered that show defects is extremely minimal, it is good to know that we will soon deal with any shortcomings, so that you will eventually be satisfied. It is in our own interest to solve everything as quickly as possible, so you don't have to worry about waiting unnecessarily long (usually everything is arranged quickly).
- The return costs are for the customer.
- The articles must be unopened, unused, sealed, in their original and impeccable condition and bear the original labels or packaging.
- If the seal is broken, the product is opened or tested, your order is final and cannot be returned. The cost of returning the goods is borne by the customer.
- Products with seals (for hygiene reasons) cannot be returned when the seal is broken or damaged.
- In the case of products which do not contain seals, products shall be checked for damage or traces of use. If a product has such damage from use than how the product was shipped, the customer will be given an option to deduct the damage from the refund or to have the product returned to the customer for an amount of € 6,95. The customer will be informed in advance.
- If the customer's choice is left out of a damaged product, the return cannot be handled further.
What rights do you have in case of a return?
If a product shows a defect, we can compensate in the form of a voucher.
You also have the right to require a repair of the defect by replacement or repair.
If the repair of the defect is impossible or seems unreasonable to us, you are entitled to ask for a discount on the purchase price. In that case you will keep the product and we will refund part of the purchase price. If the defect is significant, you can dissolve the purchase agreement. In that case, return the products and we will refund you the full purchase price.
- The article is in the original packaging.
- Items you cannot return:
- Products which, for reasons of Health Protection or hygiene, are unfit for re-export and whose SEALS have been broken
- Products personalised
The shipping costs for the return are on your own account. For example, you can choose to return your shipment via PostNL. Look at the PostNL site for current rates.
How can I return anything?
If you decide to return the products, you will find the return form and contact us. Customer service. +3120 239 0930.
We will inform you of the progress of the return, in particular of the receipt and acceptance or rejection, via e-mail. We may also contact you on the phone.
We will make a decision on your return without delay. The handling of a return including the solution to the defect usually does not take more than 30 days. Otherwise, you have the right to dissolve the purchase agreement. In order to meet the above deadline, you must give us the necessary cooperation.
We will be happy to answer all your questions regarding the return if you contact us by e-mail or by telephone.
Do you have a question? E-Mail us.
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